About amir

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So far amir has created 13 blog entries.

Optimus Prime and Design Experience

Much like how every part of Optimus Prime’s robot body is engineered for the sole purpose of destroying his mortal enemies, the Decepticons; service has to start focusing on engineering meaningful experiences for the customer. Bill Buxton, principal researcher at Microsoft Research, once wrote an article about the emerging discipline [...]

By |2022-01-02T14:19:04+08:0016 February 2021|Business, Service|0 Comments

Experience engineering for happier customers

It’s 8:30 am. You reach the office and turn on the computer. To your horror, the machine refuses to start. You take a deep breath, recollect yourself, and put in a call to your company’s IT Helpdesk. When the line finally connects, an agent tells you in a businesslike voice: [...]

By |2022-01-02T09:19:42+08:002 February 2021|Service|0 Comments
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