Less Messy Re-Organisation

There’s no denying that reorganisations, or reorgs as they are colloquially known, are messy affairs. But they might be necessary to meet either short or long-term challenges. Perhaps the environment around the business has been disrupted by new technology, and existing products and services are no longer profitable. Said Paul [...]

By |2022-01-02T15:00:07+08:002 September 2021|Business|0 Comments

Optimus Prime and Design Experience

Much like how every part of Optimus Prime’s robot body is engineered for the sole purpose of destroying his mortal enemies, the Decepticons; service has to start focusing on engineering meaningful experiences for the customer. Bill Buxton, principal researcher at Microsoft Research, once wrote an article about the emerging discipline [...]

By |2022-01-02T14:19:04+08:0016 February 2021|Business, Service|0 Comments
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