Smart devices for our seniors
A key reason why I went on a blitz to make my home smarter, was to reduce the difficulties that my aged parents were frequently confronting. Let’s face it, when we get older, a lot of our faculties degrade: vision, balance, memory etc. Two challenges that my parents had to [...]
Analytics can save lives
Data are raw facts that describe the activities that we do, and the state of the world that we live in. The volume of data that accompanies us every single moment is truly massive. Thankfully, most data remains hidden; collected stealthily by the devices we use and through the transactions [...]
The choice between analogue and digital
I bet you’ve gotten a little sick hearing the term digital. It’s paired with almost everything now- digital voice, digital currency, or the ephemeral digital space. In my last post on cybersecurity, I even used the phrase Digital Resilience. But what exactly is digital? It’s not an easy term to [...]
Project management cheat sheet
Modern businesses recognise the importance of driving innovation and continuous improvement through team-based projects. This does not mean, however, that organisations have gotten smarter at selecting the correct type of projects. In my cheat sheet, I list four mistakes that I had personally made early in my career. 1. Selecting [...]
Optimus Prime and Design Experience
Much like how every part of Optimus Prime’s robot body is engineered for the sole purpose of destroying his mortal enemies, the Decepticons; service has to start focusing on engineering meaningful experiences for the customer. Bill Buxton, principal researcher at Microsoft Research, once wrote an article about the emerging discipline [...]
Experience engineering for happier customers
It’s 8:30 am. You reach the office and turn on the computer. To your horror, the machine refuses to start. You take a deep breath, recollect yourself, and put in a call to your company’s IT Helpdesk. When the line finally connects, an agent tells you in a businesslike voice: [...]